Emprum

shipping options and delivery times

Domestic packages

For domestic U.S. packages, we have the following shipping options:

1. USPS First Class mail, no insurance, starting at $5.99 (typically takes 3-7 days)
2. USPS First Class mail, insured, starting at $8.99 (typically takes 3-7 days)
3. USPS Priority mail, no insurance, starting at $7.99 (typically takes 2-3 days, not guaranteed)
4. USPS Priority mail, insured, starting at $10.99 (typically takes 2-3 days, not guaranteed)
5. USPS Express mail, insured, starting at $20.99 (1-2 days, guaranteed)

USPS First Class mail and USPS Priority mail are sent with Delivery Confirmation. Delivery Confirmation is not the same as tracking, and often times the barcode is only scanned when the package is delivered (although most of the time the package is scanned when we drop it off at USPS). Delivery Confirmation is intended to show when and where it was delivered, not where the package currently is in transit or when delivery is expected (although most of the time you can "track" the progress on the USPS website). Once the package has been sent it is outside of our control and the risk of loss and title for the items purchased is passed onto the Purchaser.

These mailing methods are non-guaranteed services. First Class mail takes typically 3-7 days, but could take up to 2 weeks or sometimes only 1-3 days depending on destination. Priority mail takes 2-3 days on average but can sometimes take longer.

These are low cost shipping methods and are used at your own risk.

You can optionally add insurance to your shipment (which we recommend in case of loss or damage, which does occasionally happen). Uninsured packages that are damaged, lost or stolen during transit or after delivery are the responsibility of the Purchaser and Emprum is not liable for any incurred damages. For insured packages that are lost or damaged, claims may be filed between 21 and 90 days after shipment was initiated with USPS.

USPS Domestic Express mail is insured and fully trackable. It is also a guaranteed service. It comes with $100 included insurance coverage and additional insurance is automatically calculated and added to your order if the order value is more than $100.

International packages

For internation packages, we have two shipping options:

1. USPS First Class International Registered mail, no insurance, starting at $19.99 (typically takes 2-6 weeks)
2. USPS International Priority/Express mail, insured, starting at $32.99 (typically takes 5-10 days)

Either of these shipping option might not available for all countries. Available shipping options are indicated during checkout.

How quickly an international package gets delivered will depend on transit time and on how long it takes for customs to clear the package.

First Class International Registered mail is not trackable, but since it is registered, it can be traced down if needed. Once a registered package has been sent, it is outside of our control; in case a package has not been delivered after 3 weeks, we can only call USPS to start an inquiry to trace down the package. This is a lengthy process and can take up to 60 days before a foreign post office will issue a response to the inquiry. Since it also does not have an expedited brokerage/customs process, packages can potentially 'sit in customs' for up to 4-6 weeks. Although this is rare, it does happen once in a while. Packages are sometimes not delivered at all (<1% of the cases), thus this method is used at your own risk. However, the service is generally very dependable, arriving in about 2-3 weeks or a little longer. Lost or damaged packages are covered by limited indemnity coverage, typically around $40-$45 and claims may be filed between 45 and 90 days after shipment. Again, this can be a lengthy process and your total purchase might not be fully covered by the limited indemnity coverage.

USPS International Priority/Express Mail comes with tracking and is insured. It is more expensive but has expedited brokerage which means your package will zip through customs. It comes with $200 included insurance coverage and additional insurance is automatically calculated and added to your order if the order value is more than $200. It is recommended for international packages.

returning purchased items

Emprum accepts returns for any of its products within 14 calendar days from the date of receipt of merchandise. After such time, all sales are considered final.

All returned products must be packed in the original packaging including any accessories, manuals, documentation, serial numbers, bar codes, and registration that shipped with the product. A 20% re-stocking fee will be assessed on any hardware or accessory that is returned, unless the product is defective in which case our Warranty Terms will apply. Shipping charges are never refundable and are the sole responsibility of the Purchaser.

Returned goods need to be complete and fully functional and may not be in any way damaged or otherwise non-functional. Returns can only be accepted after Emprum has issued the Purchaser a return merchandise authorization (RMA) number.

All shipping costs involved, from Emprum to the Purchaser and from the Purchaser to Emprum, are the sole responsibility of the Purchaser who is returning the goods. All financial transaction costs and fees, including but not limited to PayPal transaction fees, credit card charges and fees, exchange rate fees or charge back fees, on the original purchase and on the refund amount are the sole responsibility of the Purchaser who is returning the goods.

Note: Emprum recommends that you (1) securely and properly pack the product that you are returning to prevent damage or loss during shipment, (2) use a carrier that offers shipment tracking for all returns, and (3) insure your package and declare the full value of the shipment so that you are completely protected if the shipment is lost, damaged or stolen in transit. Emprum is not responsible for lost, damaged or stolen packages. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar day waiting period before the USPS will initiate a trace for a lost or stolen package.